Returns & Exchanges
At Jamie Kay, we want you to love your purchase; if you are not completely satisfied, we offer returns on full-priced items within 30 days of delivery. Please ensure all items are in their original condition, unwashed, and with all tags still attached.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Carefully pack your items in their original packaging and include the printed return slip provided by our portal.
Ship It Back
Affix the generated shipping label to your parcel and drop it off at your nearest authorized postal service location.
Receive Your Refund
Once our warehouse team inspects and approves your return, your refund or store credit will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing